Interaction 16

There is a new category of technology that is emerging across the world, in which a system does complex work on behalf of its user. In these agentive systems, a low-level artificial intelligence acts as an agent on a user’s behalf to accomplish some task. It delivers on the promises of user-centered design more than ever before, but will require that businesses, designers, governments, and technologists think of them distinctly and design for them differently. It will require them to master new scenarios and new tools.